Volume 2 Issue 4 | 2025 | View PDF
Paper Id:IJMSM-V2I4P107
doi: 10.71141/30485037/V2I4P107

The Development of Internet Banking in Vietnam: Challenges, Solutions and Real Applications

Vu Xuan Manh, Huynh Thi Yen Ngoc, Dang Ha Duong, Nguyen To Nga, Vu Tran Yen Chi, Dinh Khoi Hiep, Nguyen Linh Chau

Citation:
Vu Xuan Manh, Huynh Thi Yen Ngoc, Dang Ha Duong, Nguyen To Nga, Vu Tran Yen Chi, Dinh Khoi Hiep, Nguyen Linh Chau, "The Development of Internet Banking in Vietnam: Challenges, Solutions and Real Applications" International Journal of Multidisciplinary on Science and Management, Vol. 2, No. 4, pp. 56-63, 2025.

Abstract:
The advancement of digital technology and the process of digital transformation have significantly accelerated the adoption of Internet Banking in Vietnamese commercial banks. However, the lack of synchronized technological infrastructure, the reliability of international connectivity, and cybersecurity risks remain major challenges. This study aims to analyze the role of Internet Banking in enhancing banking performance, while clarifying existing limitations and proposing remedial solutions. The research methodology primarily relies on secondary data analysis from the State Bank, industry reports, and comparisons of Internet Banking implementation experiences in several countries in the region. The findings indicate that Internet Banking not only improves customer convenience, expands revenue sources, and reduces operating costs, but also fosters the comprehensive digitization of the banking system. Basically, the paper draws key lessons for the Internet Banking in Vietnam, including the importance of investing in digital infrastructure and backup connectivity, strengthening cybersecurity, and developing user-friendly, secure service models that meet international integration requirements. Moreover, we deeply analyze examples and statistic information to highlight the successes of Internet Banking in Vietnam.

Keywords: Digital Transformation, Internet Banking, and Technology Infrastructure.

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